We want all customers to be completely satisfied with their purchase. We understand that sometimes there are reasons why orders need to be returned so here's what you need to know.
Return your items quickly !
| RETURNS, REFUNDS, EXCHANGES POLICY | ||||
| CANADA Orders | The US Orders | |||
| Full Refund Back to the Original Form of Payment | All Orders Within 21 days of Purchase Date | All Orders Within 21 days of Purchase Date | ||
| Defective, Incorrect, Damaged Products (not by customers) Within 21 days of Purchase Date | Defective, Incorrect, Damaged Products (not by customers) Within 21 days of Purchase Date | |||
| Full Refund into Store Credit (via eGift Card) | All Orders Within 22-30 days of Purchase Date | All Orders Within 22-30 days of Purchase Date | ||
| Defective, Incorrect, Damaged Products (not by customers) Within 22-30 days of Purchase Date | Defective, Incorrect, Damaged Products (not by customers) Within 22-30 days of Purchase Date | |||
| No Returns and/or No Refunds and/or No Exchanges | 30 and more days After the Purchase Date | 30 and more days After the Purchase Date | ||
| Swimsuits, Intimates, Stationaries, Cosmetics, Final Sale Items | Swimsuits, Intimates, Stationaries, Cosmetics, Final Sale Items | |||
| Worn, Washed, Damaged, Stained, Untagged Items (by customers) | Worn, Washed, Damaged, Stained, Untagged Items (by customers) | |||
| Exchanges (No Direct Online Exchange is Available. Only possible through Return and Re-Buy) | Return Ship Cost is Free on Orders Over $100 (before tax) Within 30 days of the Purchase Date | Return Ship Cost is Free on Orders Over $100 (before tax) Within 30 days of the Purchase Date | ||
| Return Ship Cost is paid by the Customer on Orders Below $100 (before tax) Within 30 days of the Purchase Date | Return Ship Cost is paid by the Customer on Orders Below $100 (before tax) Within 30 days of the Purchase Date | |||
| Ship [Delivery] Cost | Free on All Orders | Free on All Orders | ||
| (No Threshold) | (No Threshold) | |||
| Return Ship Cost (Within 30 days of the Purchase Date) | Free on Orders Over $100 (before tax) | Free on Orders Over $100 (before tax) | ||
| Customers Pay on Orders Below $100 (before tax) | Customers Pay on Orders Below $100 (before tax) | |||
| Free for Defective, Incorrect, Damaged Products (not by customers) | Free for Defective, Incorrect, Damaged Products (not by customers) | |||
At this time, we do not offer direct exchanges online. The quickest way to exchange your item is to place a new order right away, and return your original purchase for a refund. If the item you want to exchange with is not in stock at that moment, you can receive a merchandise credit on a gift card.
Return new items only
Returned items must be in new, unworn condition without any scuffs, scratches, stains, tears, or hair and with the original hang tag attached. Where appropriate, we recommend you try on the clothes with an undershirt.
Some items cannot be returned
All clearance items and all items in a 50% purchase discounts (Marked at 50% off or greater) are final sale and cannot be returned or exchanged. Sorry, no refunds to original form of payment for sale or discounted items.
Body-wear, swimwear, hosiery, jewelry, and all intimates except bracelets, grooming products, books, notebooks, and magazines cannot be returned. Before submitting your order, please consult the product description to find out if the item you are purchasing can be returned. Gift cards are final sale and cannot be returned.
Keep the tags on
Most garments have an attached hang tag. Please keep this tag on if you wish to return the item. If you return an item without the original hang tag still attached, the return will not be processed.
Please note that if the above conditions are not met, U-Solo reserves the right to refuse return processing. Your item may be donated to a local organization or discarded.
Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us.
Note: Shipping fees are non-refundable.
Once we receive your package, we’ll process your return within 1 to 2 business days. As soon as your return is complete, we'll e-mail you and let you know.
Returns coming from the US must first clear customs at the Canadian border before arriving at our warehouse in BC to be processed. We appreciate your patience.
Please note that it may take 3-5 business days for a refund to appear on your credit card statement once it has been processed.